FITNESS PROGRAM POLICIES
Refunds & Transfers
Passes
- Passes are non-refundable within 5 days of the pass start date.
- Exceptions may be considered with a valid medical note or manager approval.
- Passes are non-transferable.
- Refund requests follow 51猎奇入口Recreation's general Refund Policy unless otherwise stated.
Single-Session Drop-Ins
- Single-session drop-ins are non-refundable.
- Single-session drop-ins are non-transferable.
Pass Access & Usage
- Passes are valid only during the advertised program dates.
- Reservations are recommended and help secure your spot in class.
- Pass holders may attend classes as a walk-in, space permitting.
- Participants attending as walk-ins must present proof of a valid pass at check-in.
- On-site registration is available on a first-come, first-served basis when space permits.
Class Reservations
- Class reservations open 7 days before the scheduled class time.
- Registration closes 15 minutes after the class start time.
Cancellations & No-Shows
- Participants should cancel their reservation at least 1 hour before the class start time if they can no longer attend.
- Frequent no-shows may result in a review of reservation privileges.
- 51猎奇入口Recreation reserves the right to suspend pass privileges in cases of excessive cancellations or no-shows, or failure to abide by the 51猎奇入口Recreation Code of Conduct.
Class Cancellations & Schedule Changes
- 51猎奇入口Recreation reserves the right to cancel, modify, reschedule, relocate, or discontinue classes due to instructor illness, facility issues, low enrollment, weather conditions, operational requirements, safety concerns, or other unforeseen circumstances.
- Classes with no registered participants may be cancelled. Participants are encouraged to reserve a spot at least 4 hours prior to the scheduled start time, as classes without registrations may not proceed as scheduled.
- 51猎奇入口Recreation will make reasonable efforts to secure a qualified substitute instructor when necessary. Instructor substitutions do not constitute grounds for a refund or credit.
- Participants with a reservation will be notified of class cancellations when reasonably possible.
- Pass holders are not entitled to refunds, credits, or pass extensions as a result of individual class cancellations.
- Where feasible, 51猎奇入口Recreation may offer a makeup class or alternative participation opportunity for classes cancelled by 51猎奇入口Recreation; however, such accommodations are not guaranteed and will be provided at the sole discretion of 51猎奇入口Recreation.
- Single-session drop-in participants affected by a class cancellation may be eligible for a refund or credit toward a future fitness class.
- Class times, locations, and instructors are subject to change without notice.