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Job Opportunity - Healthcare Program Assistant, at Indigo Pharmacy
**This is being posted on behalf of Indigo Pharmacy. All queries should be sent to Ms. Tiffany Tam at ttam@indigopharmacy.ca.
Healthcare Program Assistant
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Job Details:
As we continue to grow, our mission remains the same: delivering exceptional, compassionate care while building healthier communities and creating opportunities for healthcare professionals to thrive. The Health Care Program Assistant acts as a single point of contact resource in communicating with health care practitioners and patients. This position delivers seamless, high-quality service and support to patients and physicians through assistance with private and provincial drug plan navigation.
Duties:
- Liaise with assigned health care practitioners (HCPs) and report to those HCPs on the status of assigned patients.
- Complete and coordinate reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of prior authorizations under the supervision of Pharmacists.
- Provide exemplary customer service, especially via phone.
- Create and maintain accurate patient records
- Enter data accurately into various systems
Qualifications:
- Previous work experience in community pharmacy is strongly preferred
- Proficient in Kroll Pharmacy Software preferred
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries
- Knowledge of Canadian drug reimbursement landscape considered an asset
- Knowledge of computer environments and basic computer programs (MS Office, Google).
- Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation.
- Capacity to work in a team environment and support co-workers.
Pay: $19.00-$24.00 per hour
If you are interested, please visit this page for detailed information:
Interested candidates are welcome to apply directly through Indeed or email directly at ttam@indigopharmacy.ca.