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Job Opportunity - Healthcare Program Assistant, at Indigo Pharmacy

August 10, 2026

**This is being posted on behalf of Indigo Pharmacy. All queries should be sent to Ms. Tiffany Tam at ttam@indigopharmacy.ca.

Healthcare Program Assistant

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Job Details:

As we continue to grow, our mission remains the same: delivering exceptional, compassionate care while building healthier communities and creating opportunities for healthcare professionals to thrive. The Health Care Program Assistant acts as a single point of contact resource in communicating with health care practitioners and patients. This position delivers seamless, high-quality service and support to patients and physicians through assistance with private and provincial drug plan navigation.

Duties:

  • Liaise with assigned health care practitioners (HCPs) and report to those HCPs on the status of assigned patients.
  • Complete and coordinate reimbursement navigation and administrative services on behalf of patients with public and private payers, including management of prior authorizations under the supervision of Pharmacists.
  • Provide exemplary customer service, especially via phone.
  • Create and maintain accurate patient records
  • Enter data accurately into various systems

Qualifications:

  • Previous work experience in community pharmacy is strongly preferred
  • Proficient in Kroll Pharmacy Software preferred
  • Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries
  • Knowledge of Canadian drug reimbursement landscape considered an asset
  • Knowledge of computer environments and basic computer programs (MS Office, Google).
  • Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation.
  • Capacity to work in a team environment and support co-workers.

Pay: $19.00-$24.00 per hour

If you are interested, please visit this page for detailed information: 

Interested candidates are welcome to apply directly through Indeed or email directly at ttam@indigopharmacy.ca.